Service System-Wuhan Fiberhome International Technology Co., Ltd

Quality Assurance

Global Rapid Response Service System

HQ coordination

Developed for headquarters

Region support

There are 4 domestic regions and 6 international regions

on-site service

Group technical service centers and provincial technical service centers in domestic regions, as well as internati-onal regional technical service center-s in international regions

47 regional service centers

5000 +

Over 5000 professional technical engineers worldwide providing "zero-distance" service

100 +

Serving over 100 countries and regions

100 +

Partnering with over 100 global telecommunications operators

30 +

Enjoying 30 hundred million+ users world-wide

FiberHome provides global service for customers, we promise that our professional technical service engineer will provide "zero distance" differentiated service for customers.

FiberHome Service Management

Establish the LTC

Optimization of delivery organizational structure

Unified delivery process standards

Improvement of project delivery process

Improvement of project management ability

Establish the ITR

Form a systematic SLA and OLA

Develop ITR process baseline indicato-rs and implementation assessment methods

Ensure high-quality and efficient handl-ing of customer problems

IT system architecture design

Get through the technical problem han-dling process in the R&D link

Establish channels for handling non-te-chnical problems

Three-level processing mechanism for the formation of problems

Realize high-quality, high efficiency and low-cost service request processing

Service Solutions

Service Solutions (for International Customers)

Customer Support Service

Maintenance

Fixed Network Optimization

Software

Passive resources management system

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Training Services

Management training

Technical training

IT training

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Operation and Maintenance

Managed Maintenance of Home Connection

Managed Maintenance of Optical Lines

Managed Maintenance of Base Station

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Wireless Service

In Building System

Wireless Network Optimization

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ICT Service

Weak Current Integration

Highway Mechanical Integration

Railway & Metro Communication Integration

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Service Network

Global services over the past 45 years. To benefit the world's 4.5 billion users. Serve for global 541 urban local network.

Canada

USA

Mexico

Guatemala

Honduras

Colombia

Ecuador

Brazil

Peru

Bolivia

Paraguay

Uruguay

Chile

Argentina

Finland

Sweden

Germany

Poland

Romania

Turkey

France

Italy

Spain

Morocco

Algeria

Egypt

Saudi Arabia

Oman

Nigeria

Ethiopia

Uganda

Kenya

Tanzania

Angola

Mozambique

Japan

Wuhan, China

Pakistan

India

Myanmar

Thailand

Vietnam

Philippines

Malaysia

Singapore

Indonesia

Australia

Drawing review No GS(2016)2955 Ministry of Natural Resources Supervised by

Wuhan Headquarters

Solution & Service Applied

Oversea Marketing, Sales & Service Subsidiaries

country

Canada

USA

Mexico

Guatemala

Honduras

Colombia

Ecuador

Brazil

Peru

Bolivia

Paraguay

Uruguay

Chile

Argentina

Finland

Sweden

Germany

Poland

Romania

Turkey

France

Italy

Spain

Morocco

Algeria

Egypt

Saudi Arabia

Oman

Nigeria

Ethiopia

Uganda

Kenya

Tanzania

Angola

Mozambique

Japan

Wuhan,China

Pakistan

India

Myanmar

Thailand

Vietnam

Philippines

Malaysia

Singapore

Indonesia

Australia

Global service system

10 regional centers

Covering 90+ countries

Global service quality

300 second response time

7*24 technical support

Global service resource

3000+ experts & PMP

6000+ engineers