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Service & Support

Quality Assurance

Global Rapid Response Service System

FiberHome provides global service for customers, we promise that our professional technical service engineer will provide "zero distance" differentiated service for customers.

FiberHome Service Management

Establish the LTC
01

Optimization of delivery organizational structure

Unified delivery process standards

Improvement of project delivery process

Improvement of project management ability

Establish the ITR
02

Form a systematic SLA and OLA

Develop ITR process baseline indicato-rs and implementation assessment methods

Ensure high-quality and efficient handl-ing of customer problems

IT system architecture design
03

Get through the technical problem han-dling process in the R&D link

Establish channels for handling non-te-chnical problems

Three-level processing mechanism for the formation of problems

Realize high-quality, high efficiency and low-cost service request processing

Service Solutions

Service Solutions (for International Customers)

Service Network

Global services over the past 45 years. To benefit the world's 4.5 billion users. Serve for global 541 urban local network.

Canada

USA

Mexico

Guatemala

Honduras

Colombia

Ecuador

Brazil

Peru

Bolivia

Paraguay

Uruguay

Chile

Argentina

Finland

Sweden

Germany

Poland

Romania

Turkey

France

Italy

Spain

Morocco

Algeria

Egypt

Saudi Arabia

Oman

Nigeria

Ethiopia

Uganda

Kenya

Tanzania

Angola

Mozambique

Japan

Wuhan, China

Pakistan

India

Myanmar

Thailand

Vietnam

Philippines

Malaysia

Singapore

Indonesia

Australia

Drawing review No GS(2016)2955    Ministry of Natural Resources Supervised by

Wuhan Headquarters

Solution & Service Applied

Oversea Marketing, Sales & Service Subsidiaries

country

Canada

USA

Mexico

Guatemala

Honduras

Colombia

Ecuador

Brazil

Peru

Bolivia

Paraguay

Uruguay

Chile

Argentina

Finland

Sweden

Germany

Poland

Romania

Turkey

France

Italy

Spain

Morocco

Algeria

Egypt

Saudi Arabia

Oman

Nigeria

Ethiopia

Uganda

Kenya

Tanzania

Angola

Mozambique

Japan

Wuhan,China

Pakistan

India

Myanmar

Thailand

Vietnam

Philippines

Malaysia

Singapore

Indonesia

Australia

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